Your service

Pause, end or restart.

No fee, no notice period and no reason needed. Ending takes effect from your request, or the later date you request. Lochlan will confirm the affected visits in writing. You can also call 0426 057 734 or email Lochlan.

PauseWe hold your slot where reasonably possible and confirm the arrangement with you. A week's notice helps where you can, but isn't required.

EndNo exit fee. Any key we hold is returned within seven days.

RestartIf we still have your scope on file, coming back is one message.

What would you like to do?

Pause my service End my service Restart my service

Pick one so we know what to confirm.

From when, if it matters

Who is this?

Full name * Your name, so we find the right home.

Email * That doesn't look like an email address. It's where we send the written confirmation.

Phone number, if you would like a call as well

Anything you'd like us to know

Optional You never need to give a reason. If you do, it helps us get better.

If I'm ending, keep my scope and house notes for 12 months, so restarting is one message. Keys and access codes are never kept.

Ending your service is separate from moving a single booked visit, which follows section 2 of our Terms and Conditions. Your details are used only to act on this request, as set out in our Privacy page. Your answers are stored on Netlify's servers, which are in the United States.