Privacy

What we collect, and why

The estimate builder calculates in your browser before you provide contact details. Your selections are held in this tab’s session storage so you can edit them and carry them to the consult form. We send them to Netlify only when you submit that form. The tab copy expires after 24 hours and is cleared when the website receives a successful submission response. A copy of the submitted estimate and its enquiry reference is then available in this tab for up to 24 hours, so you can review or download it. Opening the received page does not submit a new enquiry. If you choose to remember your estimate, its selections and enquiry reference are saved on this device and available for seven days, for use in the pre-visit form. An expired copy is removed when the pre-visit form next checks it. You can forget that saved estimate from the pre-visit form. Contact details and street addresses are not saved by this feature. The reference helps Vesta match the forms; it is not an account or a link to private enquiry records.

• The consult form: your name, phone number, email, suburb, contact preference, optional notes and any estimate selections you choose to send. We use these to respond to your enquiry and arrange a visit.
• The home profile and before we visit forms: your address, access arrangements, anyone else with regular access, rooms to leave alone and photo permissions. We use them to deliver your service.
• Optional product preferences, including products you want us to avoid. Please do not include medical history. We use these preferences to plan the products and methods for your home.
• The First room application: details about the room and the photos you send. We use them to decide whether to film the room.
• The pause, end or restart form: your name, email and request, so we can act on it and confirm it in writing.
• Payment details are handled by Square. Vesta does not store your card number or security code.

Where it is kept

• Answers and photos sent through forms on this website are stored by Netlify, the company that hosts the site. Netlify's servers are in the United States.
• Records of our communications with you are kept by our email and phone providers.
• Alarm codes and key details are never asked for through a web form. They are recorded with you in person. Any key we hold is returned within seven days of your service ending.
• We do not sell your information. We share it only with the providers we use to run the service, or where the law requires it.

How long we keep it

• Enquiries that do not become a booking are deleted after 12 months.
• Photos sent with a First room application are deleted once we have reviewed them, unless we film the room.
• When your service ends, we keep your scope and house notes for 12 months only if you ask us to, so restarting is one message. We never keep keys or access codes.
• Records we are required to keep, such as invoices, stay for as long as the law says.

Photos

Photographs are only taken and used with your consent. Photos kept on your file for the standard, close-up photos we may publish, and wide shots of a whole room are three separate permissions, and you can say yes or no to each. The rules are in section 10 of our Terms and Conditions.

This website

• This website uses no analytics and no advertising trackers.
• Your light or dark choice is saved on your own device, so the site remembers it.
• For one visit only, the site notes the link you arrived from, such as Instagram, so we know how people find us. It is sent with your consult form and is not used to follow you around.

What you can ask us to do

You can ask us at any time what we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Call 0426 057 734 or email vestahomecareperth@gmail.com. If you are unhappy with how we have handled your information, tell us and we will put it right.